Welcome to SS&A’s Star Rewards

Star Rewards gives you access to benefits as our thank you for your loyalty. Your Star Rewards card is your passport to being instantly rewarded with points that you can redeem throughout the venue.

Star Rewards is based on a tiering system, where the number of STARS determines the tier achieved. There are five Star Rewards tiers, each with their own generous benefits.

Members over the age of 18 who join Star Rewards immediately qualify for Opal and can access the rewards of that tier.

Star Rewards tiers

Frequently Asked Questions

How do I earn and redeem points?

Points can be earned on purchases when you swipe your Star Rewards card at the time of transaction as well as playing gaming machines with your card inserted. Points can also be won during our promotions. Points can be redeemed on food and beverage, Bottleshop and Showcase. Discounts apply on points purchases. Points earned on gaming machine play can be exchanged for Xtra Credit. Please see one of our friendly gaming attendants if you would like more information on Xtra Credit.

What is a STAR and how are they earned?

STARS are our system for rewarding our members for their loyalty. The more STARS you earn in a 12-month rolling period (the previous 12 months), the higher your tier level. STARS are earned by using your Star Rewards card throughout the venue. The more you use your card the more STARS you will earn. A STAR is not tied to your points account and redeeming points does not impact on the number of STARS you hold.

When will I move up or down a tier level?

During the second week of each month, members who qualify for a higher tier are moved up to their new level and can begin to enjoy the benefits of their new tier. Every six months a review is conducted and members who do not maintain the STARS for their current tier will be moved. You will be informed of your new tier level.

How do I know what tier level I’m in?

Swipe your Star Rewards card at a Star Reward Kiosk or ask a staff member to confirm your current level.

What if I’ve lost my Star Rewards card?

We don’t want you to miss out on earning benefits through the Star Rewards program. Lost cards can be replaced at no cost. Please ask a friendly staff member to help.

 

Terms and Conditions

1. INTRODUCTION

1.1 Star Rewards Terms and Conditions contains the terms and conditions by which the program operates. The terms and conditions apply to the loyalty program known as Star Rewards which has been established and is managed by the SS&A Club Limited, ABN 47 001 042 397

1.2 References to:

1.2.1 “Member” means a person who is a full member of the club (as defined in section 3 of the constitution)

1.2.2 “Membership” means your membership of the club and consequently of Star Rewards unless otherwise specified

1.2.3 “The Club” means the SS&A Club Pty Ltd.

1.3 The SS&A may amend the terms and conditions from time to time of which a current publication can be found on our website www.ssaclub.com.au.

1.4 Subject to any applicable law which cannot be excluded, the SS&A and its officers, employees, agents and contractors accept no liability for any loss, damage or injuries suffered or sustained (including but not limited to direct or consequential loss or losses arising from negligence) by any Member arising directly or indirectly out of or in connection with Star Rewards and Members release and discharge The Club, its officers, employees, agents and contractors from any liability for any such loss, damage or injury. If The Club is liable to a Member in any way, then liability will be limited to:

(a) credit points awarded to their membership card

(b) replacing or resupplying a reward which ever The Club considers, in its absolute discretion, is an appropriate remedy in connection with the relevant claim.

2. MEMBERSHIP TO STAR REWARDS

2.1 Please refer to the SS&A Club constitution (section 11) regarding the finer points of the SS&A Club Membership

2.2 A Member has the right to opt out of the Star Rewards loyalty program at any time, by notifying the Membership and Loyalty Coordinator, or their nominated representative (as noted in section 25 of the constitution)

2.3 A Member’s participation in Star Rewards, or a Member’s claim or receipt of rewards, constitutes acceptance of the terms and conditions and the Member’s agreement to comply with said terms.

2.4 Members of Star Rewards are entitled to receive a monthly Player Activity Statement on request if said Member has inserted their membership card into an Electronic Gaming Machine whilst actively playing the machine.

2.5 Members are required promptly notify The Club of changes in details, of any lost, stolen or malfunctioning membership card or any unauthorised use of the card.

3. MEMBERSHIP CARDS

3.1 A Member is entitled to one valid membership card, which is to be used only by the Member it has been issued to.

3.2 The Member must not give their membership card to any other person for any purpose whatsoever. A breach of this rule is considered to be card misuse and may result in termination of the membership.

4. POINTS AND PRIVILEGES

4.1 The Club shall not be liable in any way for rewards which are unavailable for redemption as a result of a technical malfunction or operator fault for which The Club is not responsible or any other reason outside The Club’s reasonable control.

4.2 The redemption of rewards is subject to availability (for example, services or goods limited in supply or stock).

4.3 The Club may, in its absolute discretion, offer rewards with limited availability to limited numbers of members.

4.4 The Club reserves the right to make any changes to these rules at any time, including changes to:

(a) Set and change the method and rates of point accrual and rewards offered to Members as part of the Star Rewards loyalty program

(b) The type and availability of rewards

(c) The number of points required for the redemption of rewards

(d) The services and products available to Members of Star Rewards.

5. EARNING POINTS

5.1 Points may be earned by Members based on the Members use of certain Club facilities and amenities as determined from time to time by The Club in its absolute discretion, and which may include gaming turnover and non-gaming spend. Information in respect of the earning of points is available at the Guest Services Information Desk.

5.2 The Club will not be liable in any way in relation to the unavailability of points or the incorrect accumulation of points as a result of a technical malfunction or operator fault for which The Club is not responsible or any other reason outside The Club’s reasonable control.

5.3 The Club may in its absolute discretion adjust the Member’s point balance and available rewards where there has been an error in the accumulation of points and/or statement as to the availability of rewards including the reasons set out in point 5.2

5.4 The Club is prohibited from providing a gaming prize exceeding $1,000 in value, or paying cash, or exchanging any loyalty points including ‘tar Rewards for cash. (Prohibited by Gaming Machines Act 2001)

6. REDEEMING PRIVILEGES

6.1 The Club shall not be liable in any way to the Member in relation to the availability or withdrawal of particular products

6.2 The Club may offer rewards from time to time in accordance with approved activity recorded on a Member’s membership card

6.3 The Club may extend promotional offers to Members from time to time. Promotional offers may vary from time to time and are subject to their own specific terms and conditions.

6.4 The Club may adjust the points redemption and accrual rates at any time without notice.

7. SECURITY OF REWARDS ACCOUNT

7.1 The security of points on your membership card is the responsibility of The SS&A Club and you. The government and its agencies take no responsibility for any losses which might occur from the account.

7.2 The Club and its employees take all due care but are not responsible for the use or misuse of a Member’s card in the event of loss or theft of said card. It is at the discretion of management as to whether the Member is compensated for any loss of reward points or other value associated with this misuse.

8. TIERING CONDITIONS

8.1 Star Rewards bases all tiering on a 12-month rolling period.

8.2 Star Rewards will review all patrons for promotion in the second week of each month.

8.3 Star Rewards tiering reserves the right to demote patrons based upon insufficient star accumulation biannually (January and June).

9. TERMINATION OF STAR REWARDS

9.1 The Club may suspend the operation of the Star Rewards loyalty program or cease to operate the Star Rewards loyalty program at any time without notice. Where possible, The Club will endeavor to provide members with three months’ notice of the pending suspension or cessation of Star Rewards.

9.2 To the extent permitted by the law, The Club (including its officers, employees, agents and contractors) is not and will not be liable for any damages or other loss whatsoever incurred by the Member (including consequential loss), either directly or indirectly in connection with the suspension or termination of the Star Rewards loyalty program.

9.3 The Club is not liable for any compensation to Members for unclaimed rewards or unredeemed points if Star Rewards is suspended or terminated.

10. TERMINATION OF MEMBER’S PARTICIPATION IN STAR REWARDS

10.1 A Member has the right to withdraw from the loyalty program as stated in point 2.2

10.2 The Club may, in its absolute discretion, terminate or suspend a Member’s participation in or membership of Star Rewards if the club believes that the following has occurred:

10.2.1 The Member has failed to comply with the terms and conditions of the Loyalty Program

10.2.2 The Member has failed to comply with the Club Constitution (section 21)

10.2.3 The Member’s membership of the Club has expired, been cancelled or suspended.

10.3 In the event of Membership termination all points and associated rewards will automatically be cancelled (and points will not be redeemable) from the time the Club terminates the Membership in Star Rewards.

10.4 Nothing in these rules shall be interpreted as excluding or restricting any liability of The Club that is non- excludable by law and shall be read subject to the provisions of the Consumer and Competition Act 2010 and any other similar State and Territory legislation which cannot be lawfully excluded. These conditions shall otherwise have the maximum effect permitted by law.