Responsible Service of Gaming

The Albury SS&A Club is committed to promoting responsible gaming. If you ever feel that gambling is becoming a problem for you or someone you know, there are free and confidential help services available 24 hours a day, 7 days a week.

Available Help Services

GambleAware

ClubSAFE

ClubSAFE Multi-Venue Self-Exclusion (MVSE)

  • This program allows people experiencing gambling problems to self-exclude from venues around where they live, work, and socialise.
  • For more than a decade, self-exclusion and face-to-face counselling have worked hand-in-hand to support people. Our trained staff can help facilitate self-exclusion—please ask to speak with the Customer Service Manager or Gaming Manager.

Lifeline

  • Telephone: 13 11 14
  • Available 24 hours a day, 365 days a year.
  • Confidential, one-on-one support with trained Lifeline crisis supporters.

Uniting Care Albury

  • Telephone: 02 6021 7099
  • Address: 593 Olive Street, Albury NSW 2640
  • Gambling counsellors available via phone, online, or face-to-face appointments (Monday to Friday, 9am–5pm).

OK to Play?

  • QR codes are available throughout the venue to connect you directly to responsible gaming resources.

Our Approach to Gaming

Our gaming facilities are here for your pleasure and entertainment. We want members and guests to enjoy them in moderation, not excess.

Here’s what you should know:

  • Strictly regulated – All gaming facilities operate under NSW Department of Gaming & Racing regulations.
  • Club guidelines – Participation must also follow the SS&A Club’s Articles of Association, which outline responsible behaviour requirements.
  • Your responsibility – Beyond these rules, it’s up to each individual to ensure their gaming is within their financial means.
  • Play it safe – Keeping gaming fun means knowing your limits and sticking to them.

These measures, along with the following Don’ts and Do’s, are here to help you enjoy gaming responsibly.

Don’ts

Before you play, it’s important to know what behaviours to avoid. These reminders can help you stay in control and protect your wellbeing.

  • Do not bet more than you can afford.
  • Do not borrow money to gamble.
  • Do not gamble to recover losses.
  • Do not gamble if you are feeling angry, upset, or emotional.
  • Do not gamble if you are under the influence of alcohol, drugs, or medication.
  • Do not make multiple withdrawals from EFTPOS facilities.
  • Do not gamble on credit.
  • Do not let losing upset you.

Do’s

There are also positive steps you can take to keep your gaming safe, balanced, and enjoyable.

  • Do seek help if you are gambling more than you can afford.
  • Do stop gambling once you reach your predetermined spending limit.
  • Do tell club officials if you know or suspect someone has a gambling problem.
  • Do enjoy gaming, but only in moderation.

Key Points to Look Out For

Gambling problems can be difficult to recognise. Research has identified common behaviours that may indicate a gambling-related issue for you or someone close to you. These include:

  • Frequent mood swings when gambling or near gaming devices.
  • Aggressive behaviour towards gaming machines or other patrons.
  • Spending prolonged periods in gaming areas.
  • Struggling to meet regular household or living expenses due to gambling.
  • Constantly trying to win back money that has been lost.
  • Refusing to stop even after reaching a spending limit.
  • Signs of antisocial behaviour that are out of character.
  • Relationship stress or conflict caused by gambling.
  • Work-related issues such as anxiety, high blood pressure, or weight loss.
  • Increased isolation or withdrawal from family, friends, or colleagues.

If you notice any of these signs in yourself or someone you know, remember that support is available. Reaching out early can make a real difference.